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5400
Dunham Road, Maple Heights, OH 44137, U.S.A. |
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Phone: 216 / 662 -
8484, FAX: 216 / 662 - 2911 |
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sales@ohiomagnetics.com;
www.ohiomagnetics.com |
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| Customer
Satisfaction Survey and Feedback Form |
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| We
Appreciate Your Business and Your Comments. Please Help Us to Help Serve You
Better! |
| For the
best response to YOUR feedback and comments, please complete all requested
fields, |
| including
contact information. PLEASE SEND THE
COMPLETED FORM TO US VIA FAX, MAIL |
| OR
AS A SAVED EMAIL ATTACHMENT. |
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| On a scale
of 1 to 5, please RATE our products and services. |
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| 1. Not Satisfied -- Definitely requires
improvement. |
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| 2. Somewhat Satisfied -- Room for
improvement; Below average when compared to competitors. |
| 3. Satisfied -- Performs as expected; On
par with competitors. |
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| 4. Very Satisfied -- Solid performance /
value; Better than most competitors. |
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| 5. Completely Satisfied -- Exceeds
expectations; Far better than competitors. |
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| 1.
How satisfied are you with the performance of the products purchased from
OHIO/Stearns? |
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disappointed |
1 |
2 |
3 |
4 |
5 |
completely satisfied |
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| 2.
How satisfied are you with the value (total cost of ownership) of the
products purchased from |
| OHIO/Stearns? |
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disappointed |
1 |
2 |
3 |
4 |
5 |
completely satisfied |
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| 3.
How satisfied are you with the knowledge of OHIO/Stearns' sales and
engineering staff? |
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disappointed |
1 |
2 |
3 |
4 |
5 |
completely satisfied |
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| 4.
How satisfied are you with the lead times of products purchased from
OHIO/Stearns? |
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disappointed |
1 |
2 |
3 |
4 |
5 |
completely satisfied |
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| 5.
How satisfied are you with the quality of the products purchased from
OHIO/Stearns? |
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disappointed |
1 |
2 |
3 |
4 |
5 |
completely satisfied |
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| 6.
How satisfied are you with the ease of doing business with OHIO/Stearns? |
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disappointed |
1 |
2 |
3 |
4 |
5 |
completely satisfied |
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| 7.
How likely are you to purchase from or recommend OHIO/Stearns in the future? |
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no chance! |
1 |
2 |
3 |
4 |
5 |
without a doubt! |
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| Before
completing, please read the instructions and complete list of Issues /
Categories being surveyed. |
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| The
following section will allow you to tell us: |
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| (1) what areas you focus on in selecting
a supplier of similar products and services, |
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| (2) what you believe OHIO/Stearns does
best, and |
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| (3) what you believe OHIO/Stearns needs
to most focus improvement efforts upon. |
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| 1.
Brand Reputation |
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13. Order Acknowledgement |
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| 2.
Breadth of Product Mix / Solutions |
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14. Order Fulfillment |
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| 3.
Communication Types (voicemail, fax, email) |
15. Product Appearance |
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| 4.
Competitive Pricing |
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16. Product Performance |
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| 5.
Complaint Handling |
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17. Product Value (total
cost of ownership) |
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Emergency Assistance (parts & repair) |
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18. Promise Dates
(accuracy) |
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| 7.
Field Rep / Sales Force Contact |
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19. Request for
Quotations (RFQ) |
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| 8.
Help with Application or Product Selection |
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20. Response to Messages |
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| 9.
Invoice Information |
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21. Returned Goods /
Warranty Handling |
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New Products |
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22. Safety Information |
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| 11.
On-Line Systems (ordering, status checks) |
23. Shipment Condition |
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| 12.
On-Time Delivery |
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24. Technical Information |
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25. Technical Support /
Service Handling |
| 26.
OTHER (please describe in the text box below) |
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| Using the
numbered list (1-26) above, please identify five (5) key issues for each
question below, |
| without
repeating any listed numbers within any single question. |
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| 1.
What are the most important categories used to evaluate your selection of
suppliers? |
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most critical |
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important |
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| 2.
In what areas does OHIO/Stearns excel or do very well? |
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most critical |
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important |
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| 3.
In what areas should OHIO/Stearns focus its improvement efforts upon? |
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most critical |
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important |
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| Please
help us to help you, by providing detailed comments on our performance: |
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| Contact
Information |
Please have someone
contact me! |
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check if yes |
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/ Organization |
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Address |
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| Street
Address (cont.) |
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or Province |
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Code or ZIP Code |
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| Phone |
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| Fax |
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| E-mail |
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| Most
Recent Interaction |
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mm/dd/yy |
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| Type
of Interaction |
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Order / Purchase |
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RFQ (Request-for-Quote) or
Application Assistance |
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Non-RFQ Information Request (initial
inquiry or follow-up) |
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Warranty / Service Call |
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Other: |
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